Terms & Conditions
When you access this site, you acknowledge that you have read and agree to the terms described below. If you do not agree to the terms discussed here, you should exit the site and refrain from placing any order. These terms of use are a legal agreement between us and describe the terms and conditions applicable to your use of our website and the services we offer including the sale of products to consumers. You must read, agree with and accept all of the terms and conditions contained in this agreement and our Privacy Policy. This agreement includes those terms and conditions expressly set out below and those incorporated by reference. We strongly recommend that you also access and read any other information contained on other pages or websites referred to in this agreement, as they may contain further terms and conditions that apply to you.
It is your responsible to make sure that your order contains acceptable and approved items for import into the country of destination/delivery. The buyers solely accept the full risk of any package (or part thereof) being detained by customs for whatever reason and acknowledge and agree that they will not hold SFPEX liable for such packages, for whatever reason being unable to be delivered to their destination.
Your Conduct and Use Limitation
You shall not carry out any act or omission or procure any act or omission which would: (a) disrupt, impair or interfere with, alter or modify this website or its software; (b) act in a way that affects or reflects negatively on us or anyone else; (c) collect or attempt to collect any information from others including, without limitation, personally identifiable information, without such party's prior consent; (d) engage in any activities in such a manner as to expose SFPEX or any third party to liability or adversely affecting the name, reputation or business of us or any such third party; (e) commit a crime or in the course of committing a crime or for an unlawful purpose to do any act that may damage the network or systems or cause the quality of SFPEX to be impaired; (f) violating or attempting to violate the security of the website; (g) Cause any illegal, offensive, defamatory material to be placed on or associated with this website; (g) be in breach of any copyright, trade mark, privacy, confidence, or any other third party right; (h) cause any inconvenience to SFPEX, its employees, servants, agents, software and other suppliers or any other third party (including, without limitation, creating or procuring software viruses, chain letters, unsolicited communications and 'spam'). NOTE: Violations of system or network security may result in civil or criminal liability.
Back Orders
Occasionally, one of the products you have ordered may be out of stock. If this happens, you will always be emailed with the option for you to cancel your order or change your order should you prefer not to wait. You must therefore provide us with your e-mail address when ordering. If you decide to wait for an order, please be aware that you may have to wait longer than the delivery schedule times stated above.
Changes to Products
SFPEX may make changes to any products offered at SFPEX, or to the applicable prices for any such products, at any time, without notice. The information provided at SFPEX with respect to products may be out of date and SFPEX makes no commitment to update the information provided at SFPEX with respect to such products.
Changes to the SFPEX Terms of Use
Please check our Terms of Use periodically for changes as we reserve the right to change the terms and conditions of sale at anytime.
Custom Rights
- The customer who purchases the products is responsible for paying these customs rights, and of the possible paperwork involved.
- The price of the products sold doesn't include taxes (VAT).
- Customers are required to keep close track on their packages. If there is any delay in receiving a package, you will need to contact the designated courier services agency or immediately inform SFPEX in order to ascertain the reason for the delay.
- We will not be responsible or liable if the package is shipped back to us, damaged or confiscated due to problems with custom clearance. Therefore, please check with your country's custom for their specific custom laws.
- We will not be responsible or liable for damaged packages or those shipped back to us in the event that the designated courier service fail after several attempts to deliver your package(s) due to your absence to collect the package(s) from the given destination address.
- The responsibility of the seller stops when the product has been shipped off to the address specified by the customer.
- It is clear however, that we will do our best to help you in getting your product out of customs if additional proof of sale or of value is needed.
Credit Card Security
We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our system. They are not held in clear text on any web site. We process payment by credit card through Paypal.
Currency
We currently only accept GBP, EURO and US Dollar and shall accept USD as the official currency for all calculations.
Damage or Declared Goods
DHL, FEDEX, UPS and TNT will only cover the declared value stated on the invoice if the package is damaged by the time it reach the destination. (We would not be held responsible if you've requested for us to change the invoice value).
Delivery
- We shall endeavour to deliver your order within 1- 4 working days upon successful payment confirmation unless otherwise specifiy. You should be able to receive your order within 3-30 business days (excluding Saturday and Sunday) after shipment date, depending on the shipping courier you have chosen.
- SFPEX is committed to ensure that your orders are delivered to you safely and on time. Therefore only the authorized receiver shall be permitted to accept the delivery. Please make sure that the authorized receiver is present to make the authorized signature. SFPEX reserve the rights not to release the delivery in the absence of the authorized receiver.
- SFPEX is making every effort to deliver your order within the time stated. However, due to certain unforeseen circumstances, slight delay in deliveries might occur, SFPEX will not be liable for any loss caused to you by late or delayed delivery.
- In the event if your package is lost by the shipping courier and your package has not been insured, we will only replace the lost products with the amount that is declared on the invoice according to your request.
Disclaimer
THIS SITE IS PROVIDED BY SFPEX ON AN "AS IS" AND "AS AVAILABLE" BASIS. SFPEX MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, SFPEX DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WITHOUT LIMITING THE FOREGOING, SFPEX DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, FOR ANY MERCHANDISE OFFERED ON THIS SITE. YOU ACKNOWLEDGE, BY YOUR USE OF THE SFPEX WEB SITE, THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK. THIS DISCLAIMER DOES NOT APPLY TO ANY PRODUCT WARRANTY OFFERED BY THE MANUFACTURER OF THE PRODUCT. THIS DISCLAIMER CONSTITUTES AN ESSENTIAL PART OF THIS AGREEMENT.
Guarantee
Every effort is made to ensure your satisfaction at SFPEX. If you are not happy with our service or product, please contact us and we will do our best to sort out the problem.
Indemnification
You agree to defend, indemnify and hold harmless SFPEX and its affiliates from and against any and all claims, damages, costs and expenses, including attorney's fees, arising from or related to your use of this site.
Indemnity
In the event that you breach any of these terms, you will indemnify and keep indemnified SFPEX, its subsidiaries, associated companies, employees, servants, agents, professional advisors, suppliers and affiliates from time to time against all damages, losses, claims, costs, charges, awards, orders, judgments and other liabilities suffered or threatened as a result of a breach of these terms and conditions.
Limitation of Liability
SFPEX is not liable for any direct, indirect, special, incidental or consequential damages arising out of the use or the inability to use, the products on this site. This include but is not limited to the loss of data or loss of profit, even if SFPEX was advised of the possibility of such damages.
Linked sites
SFPEX may contain links to other Internet sites ("linked sites"). SFPEX does not assume any responsibility or liability for communications or materials available at such linked sites. These links are provided merely for your convenience. You are solely responsible for understanding any terms and conditions that may apply when you visit or place orders with the linked sites.
Making A Purchase
You are never under any obligation to purchase anything at the online shop, so feel free to browse the products on sale. If you decide that you would like to purchase a product, you can do so easily! Simply click on any products that you wish to buy and put them into the shopping cart. After you have finished with your selection, click on Checkout and you will be asked for a few details before we proceed to satisfy your order. It's as simple as that!
Miscellaneous
(1) If any of the aforementioned terms are held to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable terms will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the terms shall continue in effect; (2) SFPEX's failure to insist on or enforce strict performance of these terms shall not be construed as a waiver by SFPEX of any provision or any right it has to enforce these terms, nor shall any course of conduct between SFPEX and you or any other party be deemed to modify any provision of these terms.
Missing Item
You are required to report missing item in your package within 24 hours after you have received the package. We will not entertain any request if more than 24 hours after you have received the package.
Modification
SFPEX reserves the right to do any of the following, at any time, without notice: (1) to modify, suspend or terminate operation of or access to SFPEX, or to any portion of SFPEX, for any reason whatsoever; and (2) to interrupt the operation of SFPEX, or any portion of SFPEX, as necessary to perform routine or non-routine maintenance, error correction, or other changes.
Non-acceptance of Order
Order acceptance and the completion of the contract between you and us will take place on the dispatch of the Products ordered to you unless we have notified you that we do not accept your order.
Non-acceptance of an order may be a result of one of the following:
- The product that you have ordered is unavailable in stock
- Our inability to obtain authorization for your payment
- The identification of a pricing or product description error
Order Cancellation
Unless otherwise specified for particular products, we shall refund you your payment if you decide to cancel your orders within twenty four (24) hours after your order has been confirmed and prior to shipment except for the transaction fees charged by the credit card company which is non refundable.
If you decide to cancel your orders twenty four (24) hours after your order has been confirmed and prior to shipment, we shall deduct 15% from you payment as administrative fees in addition to the transaction fees charged by the credit card company. The balance after deduction of the administrative fees and he transaction fees will be refunded to you.
Our Policy on Out of Stock Items
Scenario 1:
All the products were in stock when your order was confirmed, but after your payment was confirmed, one of the products in your order went out of stock
In this case we will ship all the in-stock products that you have ordered first and for products which are out of stock, we will ship it to you immediately once the next shipment of stock arrives.
Scenario 2:
The product was already out of stock when you made the order
In this case we will ship all products in the order only when the new stock for the out of stock product arrives However, in some situations we might ship the products that are available first.
Refund Policy
Refunds will be given at the discretion of SFPEX's management.
Relationship
Nothing in this agreement shall create or be construed to imply any agency, partnership, joint venture, employee-employer or franchisor-franchisee relationship between you and us. Headings are for reference purposes only and in no way define, limit, construe or describe the scope or extent of such section.
Reporting Intellectual Property Infringements - If you believe that your intellectual property rights have been infringed, kindly email us at [email protected]. Please note that only the intellectual property rights owner can report potentially infringing products to us.
Safe and Secure Purchase
We at SFPEX are concerned about the safety and security of our customer, and it is very important to us that our customer's have the comfort of feeling safe and secure whenever purchasing from us. This is why SFPEX uses internet payment solutions such as Paypal.
Paypal (http://www.paypal.com) is committed to handling your customer information with high standards of information security. Your credit card and bank account information are stored only in encrypted form on computers that are not connected to the Internet. They restrict access to your personally identifiable information to employees who need to know that information in order to provide products or services to you. They maintain physical, electronic and procedural safeguards that comply with federal regulations to guard your nonpublic personal information. They test our security systems regularly and also contract with outside companies to audit our security systems and processes.
Tax and Duty
Any taxes and import duties are not included. Please check your government policy on import duties and taxes before you proceed to purchase.
Termination and Suspension
We may immediately issue a warning, suspend or terminate your use of SFPEX and deny your access to all or part of the website or refuse to provide our services to you without notice if: (1) You are in breach of any part of the terms; (2) We believe that your actions may cause legal liability for us, you, or any other user.
Returns and Cancellations Policy
All our products are subject to a 7-day cooling off period. Customers may return the products they bought from SFPEX within 7 days after the delivery of the product, without any reason, as long as it is unused, unopened and in the same condition as received.
Warranty Terms
We offer lifetime warranty to all our fiber optic transceivers. SFPEX will assess a minimum of 20% restocking fees on any returned products. All shipping charges to deliver products to our company are fully paid by you - we will not refund shipping costs at any case. Please allow up to five (5) business days for our technician team to check out your returned products.
If the products are found NOT DEFECTIVE, we shall return the products to you and you shall bear the shipping costs in addition to the testing fees of US25 charged by us.
If the products are found to be DEFECTIVE, the defective products will be repaired by the SFPEX and the repaired products will be shipped out to you. NOTE: We shall not be responsible for products that are damaged during shipment or due to misuse/abuse by the customer/shipping carrier.
NOTE: SFPEX shall only be held responsible for warranty boxes which are purchased directly from our website with an order number. If you have purchased your products from a reseller who has purchased from us, then contact your reseller as your reseller is the one responsible for your warranty box, not us.